AI

The Role of AI in Reducing Burnout Among Customer Support Agents

Published

6 months ago

March 29, 2025

Customer support jobs come with relentless pressure. Agents handle long queues of frustrated customers, resolve complex issues under tight deadlines, and maintain a professional tone—even in challenging conversations. Over time, the emotional and mental strain takes a toll, leading to burnout.

AI and customer service are evolving together to transform the industry by easing workloads, automating repetitive tasks, and allowing human agents to focus on interactions that require a personal touch.

Understanding Burnout in Customer Support

Customer service burnout is not just about exhaustion. It affects performance, job satisfaction, and overall well-being.

Common causes include:

High call volumes and repetitive queries – Answering the same questions repeatedly can be draining.
Emotionally charged interactions – Dealing with upset or impatient customers adds emotional stress.
Lack of control over workload – Constantly managing urgent tickets can feel overwhelming.
Limited career growth – When work feels robotic, motivation drops.

Burnout leads to higher turnover rates, disengaged employees, and poor customer experiences. Addressing these challenges requires structural changes, and AI is playing a crucial role in that shift.

How AI Reduces Burnout Among Customer Support Agents

AI-driven tools are reshaping how support teams operate. By handling repetitive tasks and providing real-time assistance, AI allows human agents to focus on more meaningful interactions. Here’s how:

1. Automating Repetitive Tasks

One of AI’s biggest contributions to customer service is handling routine queries. Chatbots and virtual assistants can manage common issues like password resets, order tracking, and FAQs without involving a human agent.

For instance, AI-powered chatbots available on platforms like Kodif can instantly provide responses, reducing the number of tickets that require agent intervention. This means agents don’t have to waste energy answering the same question multiple times a day.

2. Intelligent Ticket Routing

AI-driven systems analyze customer inquiries and route them to the right department or agent based on urgency, complexity, and sentiment. This prevents agents from being overwhelmed with cases they are not suited to handle while ensuring that serious issues get prompt attention.

For example, a billing issue can be directed straight to the finance team instead of being first assigned to a general support agent. This eliminates unnecessary back-and-forth, making the support process more manageable.

3. AI-Powered Sentiment Analysis

Interacting with frustrated customers daily can be mentally exhausting. AI tools analyze customer messages and calls in real time, identifying emotional cues such as frustration or satisfaction.

When AI detects a particularly heated interaction, it can:

Alert a supervisor to step in if needed.
Offer the agent suggestions on how to de-escalate the situation.
Provide real-time coaching to help manage difficult conversations.

This reduces stress by giving agents better control over emotionally charged situations.

4. Reducing Workload With AI-Assisted Responses

AI doesn’t just automate tasks; it also assists human agents during live interactions. AI-powered response suggestions help agents reply faster without needing to manually craft messages for each query. 80% of employees report that AI has enhanced the quality of their work, indicating that AI-assisted responses can reduce the cognitive load on agents.

For example, AI tools can:

Suggest relevant responses based on the customer’s question.
Auto-fill common phrases to reduce typing time.
Provide data from past interactions to personalize responses.

This minimizes cognitive load and allows agents to focus on understanding the customer rather than spending time formulating replies.

5. Providing Real-Time Knowledge and Support

AI-powered knowledge bases and virtual assistants help agents find answers quickly without searching through lengthy documents or asking colleagues. Instead of digging through manuals, agents can get AI-generated suggestions in real time.

For instance, when a customer asks about a refund policy, AI can pull up the latest company guidelines so the agent can respond accurately and confidently. This reduces frustration and helps agents feel more in control of their work.

6. Offering Smart Workload Distribution

AI helps balance workloads by monitoring real-time agent activity and customer demand. If an agent is overloaded, AI can redistribute tickets to available team members, preventing burnout.

This dynamic allocation prevents situations where some agents are swamped with calls while others have too little to do. It creates a fairer, more manageable workflow.

The Human-AI Collaboration: Creating a Better Work Environment

AI is not a replacement for human agents—it’s a tool that makes their work easier. When AI handles routine tasks, agents can focus on what they do best: building customer relationships and solving complex problems.

A balanced approach includes:

AI for handling repetitive queries – Chatbots take care of FAQs, leaving human agents to address unique concerns.
AI for customer sentiment detection – Helps agents navigate tough conversations with better insights.
AI-powered self-service options – Reduces ticket volume by giving customers the ability to find answers independently.

By creating this partnership between AI and human intelligence, businesses can build a support system that prioritizes both customer satisfaction and employee well-being.

Addressing Common Concerns About AI in Customer Support

While AI offers clear benefits, some worry that automation might take away jobs or depersonalize customer service. However, the reality is quite different. AI is designed to support agents, not replace them.

Does AI eliminate customer support jobs?

No. AI reduces the need for manual, repetitive work, but human judgment, problem-solving, and empathy remain irreplaceable. Companies using AI effectively often reallocate agents to higher-value roles rather than downsizing.

Will AI make customer service feel robotic?

Not if implemented correctly. AI enhances interactions by providing faster responses and useful insights. When used as a support tool rather than a replacement, AI actually improves the quality of human interactions.

Is AI difficult to integrate into existing workflows?

Modern AI tools are designed to integrate seamlessly with existing customer support software. Companies don’t need to overhaul their entire system—AI can work alongside traditional support channels.

Conclusion

AI is already making a significant impact on the customer service industry. As technology advances, AI’s role will continue to evolve, offering even better support for agents.

Looking ahead, AI-driven tools will likely become more personalized, predictive, and capable of handling increasingly complex tasks. However, the focus will remain the same: reducing stress, improving efficiency, and creating a better work environment for customer support teams.

By adopting AI-powered solutions like those offered by Kodif, businesses can improve customer service while prioritizing employee well-being. AI isn’t just changing how customer support operates—it’s reshaping how support teams feel about their work. And that might be its most valuable contribution yet.

AI

Best Conversational AI Solutions & Tools for 2025

Published

2 weeks ago

September 2, 2025

Leo

Modern businesses are transforming how they interact with customers and employees through intelligent, automated conversations. By the end of 2025, over 95% of customer and employee interactions will involve conversational AI, making it a crucial technology for organizations across industries.

Conversational AI is a technology that enables computers to understand, process, and respond to human language in a natural and contextually relevant way. It basically understands what you’re saying or typing and then responds in a way that makes sense. This powerful technology combines machine learning, natural language processing, and access to enterprise data to create seamless, human-like interactions.

The market reflects this growing importance, with the chatbot market projected to reach $1.25 billion by 2025 and the global conversational AI market expected to grow at a CAGR of 22%, reaching almost US$14 billion by 2025. As organizations seek to enhance customer experience and operational efficiency, selecting the right platform becomes critical for success.

Top pick: K2view GenAI Data Fusion

K2view stands out as the leading solution for enterprise conversational AI implementations, particularly for organizations requiring real-time access to enterprise data. K2view extends any conversational AI tool by giving it real-time access to fresh enterprise data for significantly better response accuracy and user experience. The company’s patented Micro-Database™ technology lets you retrieve AI-ready data from your existing CRM or ERP platforms at conversational latency of less than 200ms.

What sets K2view apart is its unique approach to data integration for AI applications. A K2view generative data product manages a dataset for each one of your business entities – customers, for example – in its own Micro-Database. It’s micro in size for lightning-fast, low-cost compute. It’s isolated for ultimate privacy and security. And it’s complete with current and context-rich data your users will trust.

The platform addresses a critical challenge in conversational AI: ensuring responses are accurate, current, and contextually relevant. Conversational AI chatbots perform best when they have access to real-time, accurate data. Without live data access, conversational AI chatbots may offer vague, generic, or outdated responses. By leveraging RAG GenAI, the chatbot can draw from current enterprise data during each interaction ensuring that every answer reflects the most recent, context-specific information available – without AI hallucinations.

K2view’s solution supports various conversational AI use cases including customer service automation, fraud detection, personalized marketing campaigns, and intelligent cross-sell opportunities.

Enterprise-grade platforms

Cognigy

Cognigy offers an AI Agent platform for enterprise contact centers, combining Generative and Conversational AI to create Agentic AI Agents that deliver instant, hyper-personalized, multilingual service on any voice or digital channel. Cognigy.AI is designed to meet enterprise needs, scaling seamlessly to handle high interaction volumes while complying with security standards like GDPR and HIPAA.

The platform excels in AI-human collaboration with intelligent routing and real-time agent assistance. While it’s at the forefront of innovation, Cognigy has established a reputation for its customer experience, reflected in its excellent performance across verified review sites like G2 and Gartner Peer Insights.

Kore.ai

Kore.ai is focused on helping enterprises accelerate value generation from AI. This is achieved through comprehensive advanced AI offerings to serve workplace tasks, process automation, and customer service use cases. With an AI agent platform, prebuilt solutions, and no-code tools for custom development, enterprises can deploy AI with security and at scale.

The platform distinguishes itself with its Knowledge Graph approach, which provides more intelligent, detailed query responses beyond simple intent-based responses.

Yellow.ai

Located in San Mateo, Yellow.ai specializes in Conversational AI, generating autonomous conversations that appear human-like. Their AI-powered, no-code Dynamic Automation Platform (DAP) is used by multiple enterprises. The proprietary multi-LLM AI engine of DAP, DynamicNLP™ manages around 2 billion conversations from a multitude of channels in numerous languages on a quarterly basis.

The platform offers strong integration capabilities and multichannel support, though users note some complexity during implementation and customization limitations.

Cloud-native solutions

Microsoft Azure Bot Service

Microsoft’s conversational AI platform integrates seamlessly with the Azure ecosystem, offering enterprise-grade security and scalability. The platform supports both code-first and low-code development approaches, making it accessible to different technical skill levels.

Amazon Lex

Amazon Lex extends Amazon’s expertise to businesses, empowering them with conversational bots. Integration with AWS services is seamless, but it’s optimal for businesses deeply invested in the Amazon ecosystem. With advanced deep learning functionalities, it encompasses Automatic Speech Recognition (ASR) for speech-to-text conversion and Natural Language Understanding (NLU) to discern text intently.

Google Dialogflow CX

Google Dialogflow CX remains a popular conversational AI solution for contact centers and is evolving with Vertex AI on the back end, bolstering its capabilities. The platform offers robust natural language understanding and integrates well with Google Cloud services.

Specialized solutions

Moveworks

Moveworks is ideal for enterprises that want to integrate self-service solutions across departments. Moveworks can seamlessly integrate AI-powered automation across your existing platforms and systems to streamline enterprise-wide workflows and employee productivity.

The platform focuses specifically on employee experience and IT service management, offering specialized solutions for internal operations.

Aisera

Aisera provides Agentic AI that helps enterprises transform operations across IT, HR, Finance, Facilities, Customer Service, and other business areas. The platform features a System of AI Agents—domain-specific, task-focused agents that autonomously coordinate, make decisions, and execute complex workflows at scale.

Key considerations for selection

When evaluating conversational AI platforms, organizations should prioritize several critical factors:

Data Integration Capabilities: Selecting the right platform means balancing ease of use, scalability, and advanced AI capabilities. The ability to access and utilize real-time enterprise data significantly impacts response accuracy and user satisfaction.

Security and Compliance: A grade-A conversational AI doesn’t only offer great features; it also comes with built-in compliance and security features, guaranteeing data privacy for end-users and assurance of platform security and integrations. Most AI bot platforms are SaaS solutions, which means they essentially check where data is hosted and if data centres are certified by industry standards.

Scalability and Personalization: Scale is important for all businesses. Whether you are a young early-stage startup or a big enterprise, your conversational AI agent should have the bandwidth to answer all of them without compromising on quality. Pricing models, such as pay-as-you-go or tiered plans, allow organizations to start small and scale up as their conversational AI demands grow, minimizing financial risk.

The conversational AI landscape continues evolving rapidly, with conversational AI platforms starting to come with embedded feedback intelligence — automatically identifying what went wrong, which intents failed, or where escalation happened unnecessarily. Organizations investing in these technologies today position themselves for significant competitive advantages in customer experience and operational efficiency.

AI

Ask AI or Google? People Are Choosing the Former and It’s Changing How We Interact with Content

Published

1 month ago

August 15, 2025

Leo

Google processes over 5 trillion searches every year, but that number doesn’t tell the whole story of how people find information online. At Overchat AI, we’re offering tailored bots for productivity and our web search tools are quickly becoming the most popular on our platform.

Along those lines, 700 million ChatGPT users now get direct answers without having to click through websites. Let’s explore what AI search engines are and why they’re better than regular search.

AI Search Engines Are Changing How We Interact With Content

The biggest change in how people find information since Google was created is the move from regular search to using AI.

Instead of typing keywords and scrolling through blue links, users now receive answers from multiple sources – often without ever visiting a website.

For example, Overchat AI is an AI company that does it all. We’ve added tools that let users summarize web articles and YouTube videos. Then, users can ask AI more questions about the articles and videos. They became the 10 most popular tools on our platform in the first 2 weeks after they were released.

The downside is that this new behaviour that we’re seeing leads to less frequent website visits. There are reports that traffic has fallen between 20% and 60% — as AI creates answers, people are choosing to engage with them instead of clicking that source link.

AI Web Search Synthesizes Data from Multiple Sources

For example, Google’s AI Overviews combine facts from many sources. Overchat AI web search does the same, and it gives credit to the original creators or provides links to the original content.

AI search makes it easier to find what you’re looking for by combining all the information from different sources into one place. According to data from Ziptie, even websites in Google’s top 10 only have a 25% chance of appearing in AI overviews. This is because AI systems select the most relevant passages, not just the highest-ranking pages.

Users seem to really like this way of searching, and it’s not just on Overchat AI. Perplexity, an AI search company that was founded less than three years ago, was recently valued at $18 billion. It even made a bold $34.5 billion bid to acquire Google Chrome. This rapid growth shows that users want better search experiences.

Unlike traditional search results, which are full of ads and content designed to appeal to search engines, AI provides clear, concise answers. Users no longer have to decide which sources are trustworthy or struggle with content that is written poorly and just uses keywords. The AI does that evaluation work, pulling from authoritative sources to create comprehensive responses.

“We were in the business of arbitrage. We’d buy traffic for a dollar, monetize it for two. That game is over,” says Dotdash Meredith CEO Neil Vogel, explaining how AI is cutting out the middleman between users and information.

How Does AI Search Work?

AI search uses complex techniques that go far beyond simple keyword matching.

These systems do something experts call “query fan out,” which means they expand a single question into dozens of related queries to get all the info.

First, they take specific parts from different sources.
Then, they put them together to create full answers.

This approach means you get complete answers to complex questions without having to reformulate searches multiple times.

Technology is improving quickly. Companies are spending a lot of money to make their products more accurate and to reduce hallucinations. Profound recently received $20 million to improve its technology for tracking AI. Meanwhile, major corporations are already looking at dozens of AI tools for their 2026 procurement pipelines. This shows that they have long-term confidence in these technologies.

Bottom Line

There are three big changes happening at the same time.

First, AI overviews are replacing traditional link lists with immediate, actionable answers.
Second, generative assistants have become the main way to find information.
Third, search has evolved from matching words to understanding meaning.

The implications of this are massive. AI search makes it easier for everyone to access information by getting rid of complex search syntax and the need to know the right keywords.

Duane Forrester, the CEO of UnboundAnswers.com, has a story to tell. He used AI to buy a washing machine by searching for a photo. “As a consumer, I really don’t care [whether it’s called search or AI]. I solved my problem.”

AI search is a better way to find information. It saves time and provides better answers. It makes information easy for everyone to access. With over a billion people already choosing AI-powered answers over traditional search results, we’re witnessing a fundamental change in how we access knowledge. Have you made the switch yet?

AI

Stunning Creativity Unleashed: Try This Free Image to Video AI Tool from Vidwud!

Published

2 months ago

July 28, 2025

Leo

Ever wanted to bring your still images to life? Whether you’re a content creator, marketer, or social media enthusiast, Vidwud offers an impressive solution. The image to video AI free online tool by Vidwud AI helps you effortlessly convert photos into stunning animated videos in just a few clicks—completely free and browser-based.

Let’s dive into the features, usability, and overall experience of this powerful tool.

What is Vidwud’s Image to Video AI Tool?

Vidwud’s image to video feature is a smart AI-based online tool that transforms static images into engaging video content. It uses cutting-edge AI animation techniques to automatically generate smooth transitions, camera zooms, and visual effects without requiring any video editing skills.

Whether you’re creating a personal memory reel, marketing content, or an engaging social post, Vidwud makes it easy.

Key Features at a Glance

Here are the standout features of Vidwud’s tool:

Completely Free & Online – No downloads or installations required
Upload Any Image – Supports multiple formats (JPG, PNG, etc.)
AI-Powered Animation – Adds dynamic motion to still pictures
Instant Download – Save your video in HD without watermarks
Fast Processing – Get your video ready in under a minute

How to Use the Image to Video AI Tool

Using Vidwud AI is refreshingly simple. Here’s how it works:

Visit the Tool Page: Head to the image to video AI free online.
Upload Image: Choose an image from your device.
Let AI Work: The tool automatically processes the image, applying zoom, motion, and effects.
Preview & Download: Review the result and download the video in your preferred format.

No need for editing software, complicated timelines, or learning curves.

Use Cases: Who is This For?

Vidwud’s image-to-video solution fits a wide range of users:

Social Media Creators – Enhance Instagram Reels, TikToks, and YouTube Shorts
Ecommerce Brands – Showcase products with motion instead of static images
Educators & Students – Create engaging visual content for presentations
Marketers – Quickly build visuals for ads and campaigns

Why Choose Vidwud AI?

What sets Vidwud AI apart is its focus on simplicity without sacrificing quality. Many image-to-video tools are either expensive or overly technical. Vidwud bridges that gap by offering a free, no-signup, and instant solution that makes content creation effortless for everyone.

Final Thoughts

In a digital world where visuals matter more than ever, tools like Vidwud’s image to video AI free online offer a creative edge. Whether you want to breathe life into memories or build attention-grabbing visuals for marketing, this tool gets the job done in just a few seconds.

It’s free, it’s fast, and it’s fun—go ahead and try it out at Vidwud AI and experience video magic like never before.